Sanral
Charged incorrectly --not resolved in the TAT

GOOD DAY

ive been waiting close to a month for my VPC dispute to be resolved.

My query is.
Ive registered on 3/12/2013 directly on your website and was notified that it takes 7/10 working days for delivery.
After I've received no communication on delivery I've called your call centre on 17/12/2013 to ask how far is my e tag and they said that I rather go and collect it instead of waiting as I did on 18/12/2013.

For my surprise I was billed at the full rate instead of the discounted rate in a mean time while I was waiting for 7/10 working days for you to deliver me e tag?

Kindly note that I HAVE registered on the 3 of December 2013 and am demanding my discount from the 3 of December 2013

270130 - VPC_EQ Payment query Statement enquiry 2014/01/21 11:03 AM - Pending Download
268511 771200 Complaint query not attended 2014/01/20 08:11 PM - Cancelled Download
263521 771200 Incorrect Transactions Complaint STILL NOT RESOLVED 2014/01/19 05:28 PM - Cancelled Download
238402 - All other Claims Disputing of transactions 2014/01/11 05:16 PM - Cancelled

Company: Sanral
Country: South Africa
City: E-toll

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