Sanral
SANRAL call centre staff pathetic to address query

Good Evening,
I received a Tax invoice on 03 February 2014, for the amount of R132.96 for outstanding E-toll Fees to be paid by 07 February 2014 which I'm not sure when you posted as your invoice date is 08 January 2014.. I contacted your call center to query this invoice as I don't owe you as Sanral any money at all. I spoke to a very ill informed poorly trained person at about 18:35 on your call center number (03 February 2014) whom did not understand my query nor could this person explain to me why I received this account whilst I bought two day passes. She then said that my e-tag was not working etc. Shows you how poorly trained this person is and don't understand my query and that I don't live in Gauteng. What happened to the money I paid for the two day passes??? The first day pass was bought for my Journey's on the E-Toll roads in Gauteng for R50-00. For 16 December 2013. The second day pass was bought on the 19th December 2013 for my usage of the E-toll roads in Gauteng for 20-21 December 2013 as your website states the day pass is valid for 24 hours when your car enters the 1st gantry of which I fully comply with. I don't live in Gauteng and bought the day passes

Company: Sanral
Country: South Africa
City: Head Office

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