Ford
Will never buy a FORD again. Warranty poo

Bought a brand new Ford Bantam bakkie with a warranty.
Vehicle has had 3 major issues since purchase. With the last issue, the fuel injection pipes had to be replaced as there was a leak. Odometer reading: 91 494km.
We were suddenly informed the warranty is no longer valid as we did not adhere to the service intervals. We queried this - after some email correspondence and submitting all service records, the final answer received from Ford, copied below:
"Based on your service history inspection, our finding are that a number of your services were late and thus your warranty is regarded as null and void."
No breakdown was offered of how they came to this conclusion.
A detailed breakdown of service record history by myself (6 services in total) shows that 3 services were early (2, 5 & 6), 1 was spot-on and 2 (service 3 & 4) were within the allowed deviance from 15 000km intervals as per the warranty details.
We queried their answer in Dec 2013 asking for details to support their conclusion. To date no response has been received and we are out-of-pocket by R13 194 and no warranty with a suspect vehicle

Company: Ford
Country: South Africa
City: Customer service

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