Ford
WARRANTY

WHEN I TOOK MY VEHICLE FOR THE FIRST, 1 YEAR SERVICE I WAS TOLD THAT I NEEDED TO REPLACE THE STEERING RACK AS THERE WAS A LEAK. I DID REPLACE IT UNDER WARRANTY AND WHEN I COLLECTED MY INVOICE FOR THE WORK DONE (WARRANTY) I WAS INFORMED BY THE SERVICE ADVISOR THAT THEY ONLY PAY FOR THE STEERING RACK NOT THE WHEEL ALIGNMENT. HOW IS THIS EVEN POSSIBLE, THIS IS UNACCEPTABLE. EVERY OTHER BRAND LIKE TOYOTA AND VOLKSWAGEN ETC. THE WARRANTY INCLUDES THE STEERING RACK AND WHEEL ALIGNMENT. WHY AM I RESPONSIBLE FOR THE WHEEL ALIGNMENT??? IF IT IS WARRANTY THEN THE WHEEL ALIGNMENT SHOULD ALSO BE INCLUDED. IT IS A FACTORY FAULT ON THE STEERING RACK SO IT HAS NOTHING TO DO WITH ME, WHY SHOULD I NOW PAY FOR THE WHEEL ALIGNMENT OUT OF MY POCKET. I CAN'T BELIEVE THIS. EVERYONE TOLD ME BUY A FORD, BUY A FORD, AND KNOW I'M THINKING TWICE, WILL NEVER BUY A FORD AGAIN AFTER THIS INCIDENT. I DON'T CARE HOW MUCH THE WHEEL ALIGNMENT IS, THE POINT IS, IT IS SUPPOSE TO BE INCLUDED IN THE WARRANTY. HOW CAN I PAY FOR SOMETHING THAT'S NOT MY FAULT??? I'M SO DISAPOINTED IN FORD, SERIOUSLY!

Company: Ford
Country: South Africa
City: SOUTH AFRICA

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