Ford
Ford Warrantee void on non-serviceable item

Ford Warrantee void on non-serviceable item

On 07/03/2013 my vehicle went in for service and an additional repair of the throttle / idling of the car. Ford was unable to fix my vehicle as they could not find the problem after keeping the car over-night and flashing the software on the vehicle.
On 15/03/2013 I reported the same problem to Martin with my vehicle and had no response from Ford.
On 23/03/2013 I reported the vehicle again to Linda to ask Martin with reply with no response from Ford.
On 27/03/2013 I was contacted with a query of what the issue with the car.
On 02/04/2013 the vehicle was finally booked in.

Ford now refuses to replace warranty the throttle-body (electronic non-serviceable item) as I have once done a minor service at Car Service City which has no relevance to faulty electronic unit.

Action Ford - Martin 011 953 3930
Action Ford - Werner 011-953-3930
Action Ford - Linda 011-953-3930
Ford Customer Service - Notle 086-00-11-022 ref 6000-15-376
Innovation - Zeto - 011-790-5000
Ford Warranty - Paula - 011-790-5090
Ford Customer Service - Tanya Adendorf - 086-00-11-022

These are all the people that has deferred my query and Ford not taking responsibity!
Gert

Company: Ford
Country: South Africa
City: South Africa

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