NetFlorist
Poor Customer Service

I Have been using Netflorist for the past couple of years but lately i am appalled by the level of service.

Last month I ordered a bouquet and a balloon the day before and wanted it delivered on the birthday. The flowers were delivered very late.
As much as you cant guarantee a delivery time, its appalling that you deliver items late even though I ordered the day before.

Now I had just ordered a necklace to be delivered, of which I placed the order yesterday in the morning and was assured that it would be delivered today.

I called your customer service and told them the recipient leaves work at 15:00 and I was assured that it will be noted that it be delivered before that time.

Now I just called to check on the delivery and I am told it has not been delivered and that they can only deliver at 16:00.

For me this is pointless as the person it was meant for has already left work.

When I told this to your customer service rep, he was not helpful and even when I said reimburse me he just said yes and dropped the phone.
This is the worst customer service and I am shocked that he did not even try to see what he can to to remedy the situation.

Its sad to see that your service standa

Company: NetFlorist
Country: South Africa
City: Gauteng

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