Mmathibedi Eco Spa
BOOKING MESSED & NO REFUND

AFTER BUYING A VOUCHER ON GROUPON FOR THE ABOVE MENTIONED SPA, NUMEROUS CALLS WERE MADE TO MAKE A BOOKING AND THEY WERE ALWAYS FULLY BOOKED. AT THE BEGINING OF JANUARY OUR BOOK FOR 4 PEOPLE WAS CONFIRMED FOR THE SAME TIME. A FEW DAYS BEFORE OUR BOOKING I RECEIVED AN SMS CONFIRMING OUR APPOINTMENT AND CONFIRMED ONCE AGAIN THAT IT WAS FOR 4. THEY RESPONDED SAYING IT WAS FOR 2 AND DID NOT SEE THE SMS AND UNTIL I WAS AT THE SPA. THEY DID NOT BOTHER CALLING ME TO ASK WHETHER I HAD RECEIVED THE SMS OR TO CLEAR THE MATTER UP. ARRIVED AT THE SPA AND THE GUY DENIED THAT THE BOOKING WAS FOR 4PAX, HE REFUSED TO MOVE THINGS AROUND TO ACCOMMODATE US AND HE REFUSED TO REFUND US ON THE SAME DAY. AFTER 40MIN OF ARGUING WE LEFT AND ALSO SPOKE TO THE OWNER AND HE'S ATTITUDE WAS TERRIBLE. WE WERE TOLD WE'D RECEIVE OUR REFUND THE FOLLOWING DAY. CALLED THEM AT LEAST 8 TIMES TO FOLLOW UP AND THEY DIDNT ASNWER. THEY SENT ME AN SMS SAYING THEY HAVE GIVEN MY BANKING DETAILS TO THE OWNER AND THE OWNER DENIED SAYING HE WOULD REFUN US THE FOLLOWING DAY, NEEDLESS TO SAY WE HAVE NOT RECEIVED OUR REFUND

Company: Mmathibedi Eco Spa
Country: South Africa
City: MIDRAND

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