Discovery Health
Gross Incompetency

What the? Is this 'prime' institution also going down the drain? I phoned and asked for proof of insurance for international travel. The consultant had no idea what I was taking about. Eventually she sent me some forms, but nit the correct forms.

I phoned again, this time they sent me the correct form but without the necessary fields filled in.

The third time I called the did not want to put me through to a supervisor unless i could prove who I was with the security check, and then I was left waiting for 12 minutes.

Then also, don't ask people to enter their membership numbers into the phone if your system can't transfer that number to the operator's screen 90% of the time. Your customers don't like their time to be wasted like that.

Company: Discovery Health
Country: South Africa

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