Discovery Health
Ad attitude bad service and blame shifting

On Saturday morning I got an sms of a refund into the fnb account which I have asked to be changed.
I called the call centre around 8am the same day. The guy I spoke to wasn't really helpful at all.
He kept me on hold twice and on both occasions he kept on insisting that if discovery didn't specially acknowledge and agree that that will use the account I asked to be used then they are not at fault.
The third time he kept me on hold for about 20 to 30 minutes till my airtime ran out. He didn't call me back there after. I mean if you keep someone on hold for that long and get cut off while you're helping them won't you want to call them back and tell them what happened. Or if their dispute can be resolved or not.
Just that humanity to tell someone sorry we got cut off but we can't help or what the way forward
All I wanted was the amount to be reversed from the fnb account because I will not be able to access it because of my current financial strain and be paid into the capitec account where I can access and pay my child's school fess It felt like my plead to thm not of thier concern, or Is it the way they treat ex members.

Company: Discovery Health
Country: South Africa
City: Call cente

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