Discovery Health
Very poor service level

Discovery paid an amount due to my anaesthetist into a very old Nedbank account which I don't even know where they got the details from. This account is blocked and I cannot access the money. I changed my banking details from FNB to Capitec with them on 01/07/13 and on 04/07/13 they paid the money due to my doctor into the wrong account. The call centre admitted their mistake and promised to refund me in July as well as get back to me within 48hrs max. A month and a half went by without a word from them I am now made out a but I have concrete proof that the money went into the wrong account as well as email proof that I changed my details on 01/07/13 already. They are refusing to pay me the money they owe the anaesthetist. I am having to explain to the the doctor why the account is outstanding even though Discovery claim to have paid me. I am cancelling Discovery to find a better service provider. They are such a large company and cannot admit a mistake and rectify it!! Poor Poor Poor service.

Company: Discovery Health
Country: South Africa
City: Sandton

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