Purple Gecko Guest House
INCREASED TARRIFS AFTER CONFIRMATION RECEIVED

SPECIAL RATE WAS OFFERED BY OWNER FOR A WEDDING IN DEC. I BOOKED 4 ROOMS IN SEPT 2013. RECEIVED INV WITH SPECIAL RATES . I ACCEPTED . RECEIVED CONFIRMATION VOUCHER. PAID 50% DEPOSIT AS REQUIRED BEGINNING OF OCT 2013. PHONED YESTERDAY TO CONF IF DEPOSIT WAS RECEIVED AND POSSIBILITY OF EXTRA ROOM. RECEPTIONIST CHECKED AND I READ THE ROOM NUMBERS ON MY CONF VOUCHER. IT WAS DIFFERENT TO HERS SO I REQUESTED AN UPDATED CONF TO ASSURE ALL IS IN ORDER. I RECEIVED IT BUT WITH HIGHER RATES. THE OWNER PHONED ME BACK . INFORMED ME THAT THE ORIGINAL RATES WAS WRONG AND THAT EITHER I ACCEPT THE NEW RATES OR CANCEL MY BOOKING AND HE WILL REFUND MY DEPOSIT. VERY BAD ATTITUDE. I EXPLAINED TO HIM THAT THAT IS NOT MY PROBLEM AND SEND ALL THE CONFIRMATIONS I HAVE TO HIM. HE REPLIED WITH A VERY "SNOTTY" EMAIL THAT EITHER I ACCEPT THE NEW TARRIFS AND PAY THE OUTSTANDING BEFORE THE END OF OCT OR HE WILL CANCEL MY BOOKING. UNACCEPTABLE FOR ME. I REFUSE TO PAY THE EXTRA. IF I WAS NOT ABLE TO FIND ALTERNATIVE ACCOMMODATION IT WOULD HAVE BEEN BIG PROBLEM. I JUST FEEL HE HAS NO RIGHT TO TREAD ME LIKE THAT. I HAVE ALL THE PROOF. I DONT KNOW WHERE ELSE TO REPORT HIM. HE STILL HAS NOT REFUND MY DEPOSIT

Company: Purple Gecko Guest House
Country: South Africa
City: LYDENBURGH

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