Bundu Inn
BAD SERVICE AND POOR ACCOMMODATION @ BUNDU INN

WE PRE BOOKED FOR THE FIRST WEEKEND IN MARCH AT BUNDU INN (JANUARY) ALREADY. WE PAID THE DEPOSIT AND RECEIVED CONFIRMATION FOR A BOOKING FOR A SELF CATERING CHALET. THE FRIDAY 1 MARCH WE PHONED BUNDU INN TO CONFIRM AGAIN OUR BOOKING WHERE AS THEY DID NOT KNOW ABOUT THE BOOKING MADE. WE AGAIN GAVE ALL THE DETAILS AND STILL THEY DIDN'T KNOW AFTER WHICH THEY SAID WE CAN COME THROUGH AND SHOW PROOF OF PAYMENT. WE ARRIVED AT BUNDU INN THE AFTERNOON AFTER A LONG TRIP FROM CAPE TOWN WHERE WE PRESENTED THE CONFIRMATION LETTER AS WELL AS PROOF OF DEPOSIT RECEIVED. STILL THEY DID NOT HAVE ANYWHERE BOOKED FOR US. AFTER A LONG STRUGGLE TO GET SERVICE (THE MANAGER IN CHARGE WAS HAVING A PRIVATE CONVERSATION ON HER PHONE THE WHOLE TIME AND LET US WAIT FOR HER TO FINISH FIRST) THEY PUT US INTO A ROOM AND TOLD US WE WILL MOVE INTO THE CHALET THE NEXT MORNING. WE ONLY GOT THE CHALET THE SATURDAY AFTERNOON AROUND 4PM. THE CHALET WAS DIRTY WITH POOR WATER, COCHROACHES CRAWLING OVER THE WHOLE CHALET EVERYTHING WAS DIRTY. HYGIENE SURELY DIDN'T MATTER FOR THIS PLACE. THE CHALET WASN'T THE SAME AS DECRIBED ON THE WEBSITE. NO WE WANT TO REPORT IT TO THE OWNER BUT THEY REFUSE TO GIVE US HIS NUMBER.

Company: Bundu Inn
Country: South Africa
City: RANDFONTEIN

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