Resolution Health Medical Scheme
APPALLING SERVICE

I WOULD LIKE TO STATE MY TOTAL DISAPPROVAL OF THE SERVICE I HAVE RECEIVED FROM RESOLUTION HEALTH. I was referred to a specialist by THEIR network doctor of which the doctor referred me to have tests done. This was in August 2012 but to my surprise in January 2013 I receive a letter of demand from the doctors saying the account is overdue by 120 days. My problem is that I was not made aware of the fact that they are not going to pay for the tests when at the doctors rooms so that I could make a decision to go through with it or not. To make matters worse I was not made aware that they have rejected the claim so that I could make a plan to pay for it soon after the tests were done. So now it is plus minus 4 to 5 months later they say it is a stale account of which they cannot do anything about because it is over 4 months old. Who's fault is it? I have been paying them every month the least I could expect is proper communication between the client and the service provider. I sent them a email over a week ago of which I have not gotten any feedback. This is totally unacceptable!!! The call center is terrible as well. Spoke to Petunia who is rude and does not know what she is doin

Company: Resolution Health Medical Scheme
Country: South Africa
City: Head office

  <     >