Bonitas
Unacceptable Service

JMPerry. Member24002427478

I contacted Bonitas offices regarding whether a obus back support, and pillow would be paid by my

medical aid.

I was told that both items would be covered. Ref. 170713Q1MW

I submitted my claim for these items and 1 item was refused.

24/07 I queried this. Ref. 230713Q29LT2

30/07 Spoke to Angela and Fortune the team leader... Fortune said he would come back to me. Never did

31/07 Spoke to Anna and she said would escalate

During this time someone from Bonitas offices contacted me (after I complained in a survey) I did not take her name as she said she had seen the problem and it would be sorted out and payment would be made/

2/08 Spoke to Prescious. Ref 020813Q6FP5S she said payment was due

Some time in Aug.. Ref 080813Q7547N everything was fine for payment.

28/08 Spoke to Tandeka who also said it had been sorted out and payment would be soon
Ref 280813Q85N08

16/09. Ref 280813 Q85N08. This person now says the query has not been sorted out but she will escalate!!

My phone accounts to these offices have reached R48.00 as each time I phone I am kept on the line for 10- 15 mins

What can I do?

Thank You

J Perry

Company: Bonitas
Country: South Africa
City: Administration

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