Discovery Health
Very unhappy with discovery health

Yet again, having phoned beforehand to ascertain that claim would be settled (2 calls), trying to get re-imbursed is impossible. So far, I think I am on call no 5 and despite submitting invoices with exactly the details requested by call centre consultants, my claim is being rejected and I am told that it is impossible for a senior member of call centre to call me back to determine whether or not claim is being processed or how far along the assessment of claim is. I will now have to go to supplier or service, reqauest them to look at the SAMA billing guide, re-bill, resubmit claim and then telephone Discovery and speak to yet another consultant to see what is happening, I am EXTREMELY unhappy.

Company: Discovery Health
Country: South Africa
City: Claims

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