Discovery Health
WHY DISCOVERY!!!

MY HUSBAND SUBMITTED 3 CLAIMS ON THE 12TH OF MARCH 2013 ON THE SAME FAX. ONLY 1 CLAIM HAS BEEN PAID PARTIALLY. WE CONTACTED DISCOVERY 4 TIMES BETWEEN MY HUSBAND AND MYSELF TO ENQUIRE ABOUT THE SAME CLAIM NOT PAID OUT TO US! EVERY SINGLE TIME WE GOT A DIFFERENT RESPONSE. THEN THEY HAVEN'T RECEIVED THE CLAIM, THEN THEY DID AND THEN AGAIN THEY DID'NT!! WHY THEN DISCOVERY??? A CALL CENTRE AGENT INFORMED MY HUSBAND ON MONDAY THE 18TH, HE CAN SEE IT AND WILL HAVE IT FOLLOWED UP THE NEXT DAY! TODAY THERE IS NO RECORD OF THE CLAIM!! HOW CONFUSED AND UNPROFESSIONAL!!! WHO WILL PAY FOR MY PHONE BILL, MAKING CALLS TO A COMPANY WHO DON'T KNOW WHAT THEY ARE DOING? PATHETIC! SORT IT OUT DISCOVERY!

Company: Discovery Health
Country: South Africa
City: CLAIMS / CALL CENTRE

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