Bonitas
Claim not processed

I emailed Bonita's on 8th April 13 with a claim for a doctors visit. I received notification on the 20th (or so) saying that my claim would be processed. I then called in on the 23rd to confirm my banking details. I changed my banking details on the 23rd and received confirmation via SMS a few days later to say that it had been changed. I then received an SMS after this and was informed that my refund was not processed as my banking details were incorrect.

I then called in again on 1 May and was informed that my claim should be paid by Thursday's run with my new banking details. This has not yet happened - it is now close to a month and I have not received my funds. I have in the interim submitted a new claim and I am concerned that this will take another month to be processed.

Seriously considering changing medical aid due to the slow processing, lack of feedback and the apparent lack of administration control.

Company: Bonitas
Country: South Africa

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