Samsung South Africa
Still Waiting for Feedback
- 10-16-2013
- 1
Electronics and household app.
My Television decided to stop working on Saturday evening.
After calling the contact number (several times failing to get through) for Samsung in Pretoria and explaining the situation, I arranged for my TV to be picked up so it can be repaired. I am promised every time that they will call me back to arrange a time of when the TV will be picked up. This doesnt happen and I have made over 15 calls to them over the last 3 days.
It has now been almost 3 days and I still dont know what and what they are going to pick up the TV. I feel that this is unacceptable because I specifically paid -R800 extra for the extended warranty. I am fed up... I have always been a fan of Samsung and my whole flat is basically Samsung.
What do I have to do to get a response?
Company: Samsung South Africa
Country: South Africa
City: Pretoria