Umalusi
Lost Matric Certificate issued within 5 days

Upon registration at Unisa, they required a certified copy of my Matric Certificate and mine had been lost during the process of moving to a new house the week before.

I was quite mortified to hear from several people that it:

1) It can take up to months to have one re-issued
2) The fact that Unisa's application period was ending the following week

Desperate, I came across the website for Umalusi (the Board of Education) and thought that it was going to be useless, but sent them an e-mail, nonetheless.

The following morning when I checked my e-mails, the query was forwarded to the person in charge already (Annemarie) who then corresponded with me personally until I forwarded all the necessary documents.

The application process for the re-issuing was completed within one day, even after I was told that it will be extremely difficult to re-issue the certificate that soon, and I received my original, re-issued certificate within the following week and successfully applied for my degree at Unisa.

Great service, great effort and great attitudes.
Well done!

Company: Umalusi
Country: South Africa
City: Pretoria

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