Hewlett Packard
CB867A (HP Officejet 4500 G510G)

Note. Orginal purchase of (HP OFFICEJET 4500 G510G) CB 867 A was from Game Galleria, Amanzimtoti. Had problems with paper feed which was making a terriable noise and was jamming. Game was not interested at all and suggested we take problem to Ensure, Unit 6 Moneje Paul, 26 Aloefield Crescent, Springfield Park,
Ph: 031-8281685
Durban@ensureservices

The above registered representitives for HP in Dbn.

Machine purchased 29/8/2012. Problems occurred early Feb 2013 and were repaired by 14/02/2013. On delivery note it states that "base and mechanism assembly" was totally replaced. Under warranty therefore repaired free of charge.
The same problem has occurred once again and manifested itself 7/10/2013. Warranty expired end August 2013. All work was carried out whilst item was under warranty.

Ensure covers any repairs for 3 months. However for this 3 months the item was still under warrantee.

As mentioned items were totally replaced by HP parts. My question is that surely all HP parts replacements should now be covered for a further 12 months.

Item was repaired by a registered HP dealer with HP parts.

They will not listen to my case.

Where do I stand.

Company: Hewlett Packard
Country: South Africa
City: Johannesburg

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