Total South Africa
Payment issue

Wile I was overseas on the 22nd December, a message from the bank alerted me to a payment of R685 from my Cheque card to a Total village. As I'd already been overseas for 10 days, I knew it wasn't me. This necessitated an expensive overseas call to the line and a lot of angst about whether to cancel my card in case, as seems likely, someone had cloned it.
It transpired this was an old transaction, apparently from the 8th October. The garage had apparently just woken up to the fact the payment hadn't gone through, and put it through the instead. HOW IS IT OKAY FOR A COMPANY TO DIP INTO YOUR BANK ACCOUNT MONTHS LATER WITHOUT EVEN ASKING YOUR PERMISSION? This caused me a lot of unnecessary stress and expense and is completely unacceptable.

Company: Total South Africa
Country: South Africa
City: Douglasdale

  <     >