Standard Bank
Customer of 20 years. I have had enough

I have been banking with Standard Bank for a long time. I have a Prestige cheque account and a bond, and I used to have a Gold Mastercard before I moved overseas.

I have been living abroad for 2 years. While I was overseas I settled my credit card and had the account unlinked from my online profile. For some reason there was an additonal calculation of interest of R123 that I was not aware of. Even though I apparently have a personal banker Nancy Ramabulana no one contacted my next of kin, sent me an email or just debited my cheque account.

Now that I am back my card cannot be reactivated due to poor payment. Truly if I had personal banking then my banker should support me, resolve this glitch and motiviate my application. But now due to R123 I will move my cheque account, bond, credit card and my family and my business to FNB.

I realise now I never had a personal banker. I was just billI have never met Nancy, I just get out of office replies and I will not wait 6 motnhs for a credit card. Enough is enough. This is not Prestige service.

I have spent hours on the phone trying to get Standard Bank to help me. Call centre. Prestige line. Card division. What must I do?!!

Company: Standard Bank
Country: South Africa
City: Lynnwood

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