Hyundai South Africa
Unacceptable customer service

Booked my car in on 18 Oct as the clutch slips, revs gets stuck and there is an oil leak. Only 24000 km on the clock. Received a call back to say it is a possible oil leak in the gearbox as they had another car with the same problem. I was informed that the car has to be sent for the gearbox to be removed to get checked and they have to keep my car for 2 weeks, but they cant give me a courtesy car as there are none available. When I asked how I am supposed to get to work etc I was told that I can go on the waiting list. Its been over 2 weeks already and still no call from Hyundai. I am driving with my car that can break down at any minute, not that Hyundai cares. I am seriously thinking of selling my car and will definitely never buy Hyundai again. Very disappointed with the service or lack there of and the fact that after a year my car is having problems. The saying you get what you pay for is absolutely true. Next time I will rather spend more money on a decent car and were I know I will get the service I am supposed to.

Company: Hyundai South Africa
Country: South Africa
City: Bryanston

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