Hyundai South Africa
Complaint: NO service/response from Hyundai SA

We bought a new Hyundai IX35 2.0 GLS MAN during August 2012.The first new (dream) car we were buying since 2005. We experienced a "lag" in 2nd/3rd gear, the car was taken in 4 times to the Hyundai Menlyn service centre (employees were always friendly). During one of the times the car went in for the "lag" we explained it sometimes jumps out of second gear. The technician confirmed this and said they are not able to repair the problem, the gearbox needs to be taken out etc. We left the car at the Hyundai Menlyn on 08 February 2013, after my husband was so advised by Hyundai Customer Care. On 11 Feb and again on 15 Feb 2013 our legal representative emailed a letter to Hyundai Customer care informing Hyundai that we do not want the gearbox to be repaired. Ito the Consumer Protection Act we elect the car be replaced or that we be refunded as the car was 5 months old. To date NO response has been received from Hyundai Customer Care. We would like to voice our deepest disappointment! We bought a new car not a new car that needs repair. We lost confidence in the current IX35, gearbox problems are serious. The CPA entitles us replacement or refund. Since 8 Feb 13 we are paying for a car we cant use!

Company: Hyundai South Africa
Country: South Africa
City: Customer Care

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