Bmw South Africa
BMW Midrand - VERYBAD BAD SERVICE!!!

My wife bought her BMW 118i in 2009. In Feb 2010 the clutch was vibrating when taking of. We booked the car at Midrand BMW. The Manager was very disrespectful & stated that she was not driving the car properly. The next day I had the same problem. I drove to Midrand BMW & handed the keys. They picked up the fault that the clutch was faulty. I requested for a loan car & the manager said he cannot help me as they don't lend out cars. Few minutes after a customer with an X5 were chatting with me & told me that the Manager arranged for him to use a car. 2nd time same problem. March 2013 for the 3rd time to BMW Midrand 4 the same fault & BMW said the clutch was not closing properly. 30/10/2013, 4th time she reported that the clutch is badly vibrating and at times she cannot take off from the robot & made it very dangerous. BMW technician told her to take her car & when she has that problem she must bring it back.
This is unacceptable as the car is going out of warranty soon. I request BMW to take this car and fix it or replace the gearbox. If this matter is not resolved within due time, I will hand over this matter to my lawyer as this vehicle is dangerous for my wife to be driving.

Company: Bmw South Africa
Country: South Africa
City: Midrand

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