Avis
OVER CHARGED FOR A CAR RENTAL

SATURDAY 26/10/2013 I CALLED AVIS CAR RENTAL TO ARRANGE A RENTAL FOR A VEHICLE FROM PIETERMARITZBURG TO BE DROPPED OFF IN JOHANNESBURG. THE CALL CENTRE AGENT CONFIRMED A VEHICLE WAS AVAILABLE AT PMB AIRPORT AND THE COST WOULD BE 10011.00. AT THE AIRPORT THE LADY ASSISTING US CONFIRMED THAT THE AMOUNT WAS 10011.00 AND A SURPLUS FEE OF 900 WAS A HOLDING AMOUNT ON THE CREDIT CARD. SHE INSTRUCTED US TO CHOOSE A DROP OFF POINT WHICH WE CHOSE ORMONDE. IN ALL OF THIS NEITHER DID THE CALL CENTER AGENT NOR THE LADY THAT ASSISTED US MAKE MENTION OF AN ADDITIONAL CHARGE OF R600 FOR DROPPING OFF THE VEHICLE IN ANOTHER PROVINCE. YESTERDAY AT THE DROP OFF POINT WE ARE INFORMED THAT 600 RAND WILL BE DEDUCTED FROM THE HOLDING AMOUNT FOR THIS "DIFFERENT PROVINCE DROP OFF" ALONG WITH ANOTHER CHARGE FOR EXTRA KMS TRAVELLED. THIS IS EXTREMELY FRUSTRATING AS I DOUBLE CHECKED WITH THE LADY AT THE PMB AVIS ABOUT THE AMOUNT THAT WOULD BE BILLED. THE REFERENCE FOR THE BOOKING IS 00675576ZA6. HAD I KNOWN THE COSTS INCURRED FOR HIRING A VEHICLE WOULD BE 2000.00 FOR A DAY I WOULD HAVE NEVER AGREED TO HIRE THE CAR. EXTREMELY DISAPPOINTED BY THIS DUBIOUS BEHAVIOUR.

Company: Avis
Country: South Africa
City: PIETERMARITZBURG

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