Faw Sa
Faw Sirius

I, a franchisee of a MollyMood Maids, wish to bring forth my disappointment over the appalling service received from FAW (motor company). My franchise bought a car, Serious, brand new from the dealer in May 2013. upon the vehicles arrival, my staff and I, experienced endless problems, ranging from 1.key failing to start the vehicle, 2.Rust on the vehicles roof, 3. vibrations of the steering wheel, to name but a few.

Many complaints layed were to no avail, until the Customer Care Manager promised to take charge of my problem. Subsequently, required parts were ordered from abroad, and specialist were booked to execute the repairs. Much to our dismay, the ordered parts were delivered but the repairs are yet to be executed. Their specialist sight issues of being 'stuck in traffic' and 'changes in their offices' as results of the delay. I expected at-least a loan unit while they sort their internal constraints and challenges.

Of late, its either i'm avoided or been told one excuse from another. While their vehicle is sitting dormant unable to be used for the purposes it was intended.

(Supplier name changed from Daihatsu Sa to FAW SA by Hellopeter.com)

Company: Faw Sa
Country: South Africa
City: Randburg

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