Europcar
No feedback, incompetence & bad attitude

I took back a vehicle to Europcar on 28th Feb 2013. After checking the car we found that ONE hub cap was cracked. I wrote a report and was told that a claim would have to be lodged and they would get back to me and therefore the R750 deposit was going to be held back

I went back a week later and was told claims take around two weeks to be processed, they will get back to me. Three weeks down the line, no feedback.
I called and was told to call their claims department. The department had not processed the claim.

Went back to them on April 19, a month after I had called to check on the claim. I found the same lady that had checked my car when I brought it in. She had no name tag and never bothered to introduce herself just like the first time. I asked her about feedback and she told me they don't do feedbacks, it's up to the customer to follow up.

Did not want to argue. She searched for the claim for about 15min. She told me it was about R500 for the two hub caps. Only one was damaged when we both checked. We argued. She went back to her manager Chris in the back office, 10min later she came back and told me, "Oh I made a mistake, its R500 for the one cap". "What"? I just left.

Company: Europcar
Country: South Africa
City: Braamfontein

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