MiWay
Incompetent Staff!!!

I logged a claim 18 September 2013. I called back 8 October 2013 to understand the status of the claim. I spoke to two different people at the call center who could not explain the status of the claim.
I eventually got a call back from the claims handler who could not answer my questions and has to ask around first and told me to call call another department.
Its pathetic that you have to be put through to different departments in order to get each question answered. Why can you not compile a report so whoever picks up your call can answer your questions?
And whats annoying is that each agent has no clue on how the next department works.
They could not tell me "the turn around time to validate a claim" I was told I will be called back. When I asked "how they came to the conclusion of their assessment of my car". I was told they need to ask the assessment department. When I asked if the third party has claim? I was told I have to phone the Liability department! And this is NOT my first bad experience with Miway. With my first claim. I had to get my partner to call and make threats before I got any joy.

Company: MiWay
Country: South Africa
City: Claims Department

  <     >