Europcar
Doing your employee's work and paying for it

When I went to collect my rental vehicle on Sunday 28 April 2013, I was given a Etios which had not been checked properly for scratches or dents. I was told to go back and get another car if I am not happy as the assistants in the lot are no longer allowed to indicate these issues for the clients. I went back, only to get another car Sandero that is scrathced and dented worse than the previous one. I went to speak with the manager, at which point I was one of 6 customers who complianed about the same and on our way to the car 2 more joined us. The excuse for the inept checking by the europcar employees was that you as a client will not be charged for scratches smaller than a R5 coin, which later changed to a 5c coin. I refused to take any employee's word for this and the manager only then listed all the defects of the vehicle on the piece of paper issued when they had already taken my R5000 deposit. I returned the vehicle on Saturday 4 May 2013, received the billing invoice on 5 May and am still waiting for the hold to be removed from the deposit amount. Why do I have to do your employee's work, immediately pay my deposit, yet have to wait 3 days to get my money back?

Company: Europcar
Country: South Africa
City: Cape Town International

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