BMW South Africa
Part Unavailability

My insurer, M&F approved the reair/replacement of the rear windscreen of my vehicle, BMW X6 3.5d, on 28 April 2013. The order was placed at BMW FORDICKS TYGERVALLEY, who quoted 15 day waiting period for the part availability. FORSDICKS BMW, after being prompted about the delay, changed the delivery date to 25 June 2013 because of a WORLD WIDE SHORTAGE OF STOCK from GERMANY. The hired vehicle, arranged by the insurer, was returned after 30 days. My email notification to BMW Customer Service on 24 May 2013 fell on DEAF EARS who did not even bother to respond to the same. What a load of rubbish for their claim to being an excellent service provider. Most recent information is that the part will only arrive in July 2013. It will be more than two and a half months of waiting, since reporting the damage. The CRM of FORDICKS, Geraldine Truter, conveyed that BMW MIDRAND is unwilling to provide any relief for my desperate transport needs. YOUR SERVICE IS A FAR CRY FROM WHAT YOU CLAIM IT TO BE. All BMW enthusiasts should be informed before procurement of their vehicle that your company will fail them in their most desperate hour of need. AFTER SALES SERVICE is POOR, DISHONEST and UNTRUTHFUL

Company: BMW South Africa
Country: South Africa
City: Bellville

  <     >