Santam
Santam is the worst insurance company

My husband has been insured by Santam for many many years. There was an incident a few months back when someone reversed out of her driveway, across a solid line on the road and into our car whilst we were still stationary in our driveway. I have been querying with Santam since that time when the claim will be processed. I have had various emails from them claiming different things. The last email I received from them was that they would not pay out as they had decided their client was innocent (she gave them a completely different story apparently). When I phoned them I asked the person who emailed me whether she had seen my report and documentation on the accident, to which she replied NO. How can Santam make a decision like that based on one persons story without even looking at our evidence? Plus why take a few months to come to this decision? Also I was told by Santam that they take the word of their client. Does this mean that despite being insured by Santam for so many years, my husband is not a client? I am really disappointed in the way this was handled and the way Santam dealt with this and the fact that they did not bother to go through any of our documentation

Company: Santam
Country: South Africa
City: Johannesburg

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