First National Bank
Terrible service from staff... 8 days no results

I have just been told by a FNBConnect support member that he does not have to help me, that him helping me in the first place was a favour. (because I am not the account holder... but as you could imagine my CEO who owns the account might just hand the query to one of his staff members. Note: FNBConnect did speak to the account holder each time they called at which point the phone was then handed to me)

This is the chain of events:

Wed, 10 Apr 2013 08:43: First support request to FNBConnect
-- No Response

Mon, 15 Apr 2013 08:35:45: Second request to FNBConnect
-- Response from FNBConnect at 15/04/2013 09:07
-- FNBConnect Called account holders cell number, account holder spoke to support staff and gave the phone to me
-- FNBConnect told me it was being escalated to the technical staff

Wed, 17 Apr 2013 14:52: Update request sent to FNBConnect
-- No Response

Thu, 18 Apr 2013 08:25: Request for managers contact details sent to FNBConnect
-- FNBConnect called account holder, spoke to him and account holder gave the phone to me
-- FNBConnect made excuses for not contacting me... and has subsequently not sent managers contact details after a second request.

Company: First National Bank
Country: South Africa
City: FNBConnect

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