Standard Bank
Retrieving of funds
- 01-11-2014
- 8
On 2013-11-12, R 15 000-00 was accidentally paid into a wrong account for VAF to Standard Bank, online banking. In the meantime we realised that and started to request monies to be reversed and forms was completed by the account holder (Client Support Management - Recalls and Reversals (ref no. 1-783534913). Account holder were at the Branch personally. On 2014-01-03 an e-mail was received with the following request, account holder complete an incorrect form - this form only get used for future dated transactions - account holder have to complete a reversal request form and a waiver and indemnity form. My question? Why wasn't the correct form issued in the first place at the Branch as mentioned. In the meantime my vehicle is in arrears and we stand a chance to lost the vehicle. Hereby we ask urgently for a solution and better service delivery regarding this matter.
Kind regards
Kathleen van Rooyen
Company: Standard Bank
Country: South Africa
City: Wonderboompoort Pretoria