First National Bank
NO ADVANCED WARNING OF EARLY DEBIT OF HOME LOAN

Currently my home loan is set to go off on the last day of each month. Recently we have had some medical issues and shortage of funds, but I have never missed a home loan payment at all!

Expecting my debit order to go off on the 31st of march or a date after this as no advanced warning of an early deduction was given.

The debit order was done on the 28/3/2013 which I never agreed on.

By the 30/3/2013 I had enough funds to manage the debit order and FNB redebited my account on the 2/4/2013.

I have received a letter dated the 04/04/2013 saying that my account is in arrears nad payment must be made or legal action will be taken.

Firstly- Why wasn't I contacted and informed of an early debit in a manner in which I can opt in for the debit.
Secondly- Why was a letter sent dated the 4/4/2013 after you have received the funds on the 2/4/2013.

I expect a call from the Senior Manager as signed on this letter, the call is not to come from a private number or call centre either.

If no response as requested then I will contact the CEO.

I can also be contacted on my e-mail address.

Company: First National Bank
Country: South Africa
City: Pre-legal Collections

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