Nedbank
DOUBLE DEBIT ORDER FOR OCTOBER 2013

Ttel conversation, Florence (Home Loan C/Centre) Magdaline Kgopa & Claudia Rajkumar dd 16 Sept 2013 has ref. Our Nedbank home loan was supposed to be deducted from my husband's acc via debit order but due to circumstances where we are struggling 14 days now to stop a Wesbank debit order after settlement of our vehicles outstanding balance we've decided to empty account and pay the home loan by ourselfs via online banking. The home loan was paid and is NOT in arrears due failing debit order. I confirmed this morning about payment at the home loan call centre and I was informed that in Oct 2013 a double debit order will be deducted due to the debit order being a tracked debit order and because the debit order was unpaid it will keep on tracking until funds are available even if it is paid up to date. I've asked to whom can I speak to change this and I was transferred to the Credit Management Dep where I spoke to Magdaline Kgopa & Claudia Rajkumar. I was assured that the debit order will still go off but be unpaid and then the debit order for October 2013 will not be double. I am not assured enough that this is the case and will not rest until I am assured and have this in writing

Company: Nedbank
Country: South Africa
City: HEAD OFFICE HOME LOANS

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