Metropolitan Life
Bad service for adding member on current policy

On the 09/01/13 I communicated to Jetro Maphalala via his team leader Allen Nkosi's email to add a new member on my current Group scheme. Same day I got a response from Allen to foward my child's birth certificate. On the 10/01/13 I fowarded the copy of the certificate and asked for a quote. Later I asked for feedback but none was given. On the 11th I called the call center and no one knew what Jetro's number was. Eventually got Allen's number but he was not available. On 14/01/13 I called again to ask the status of my request and i got hold of Jetro who told me he was not aware of my request. I asked him to get an update from Allen. I had to call again to find out the status, eventually he told me he will foward me the forms to fill in. 15th I again had to call for status update as I had not received the forms. Jetro told me he had sent the email but i must hold while he checks. Then the call was dropped from his side. He didnt even bother to call me back. I emailed him and asked for cancellation and confirmed with a call. I was given a number to call for cancellation. No one even bothered to try resolve issue at hand and they rather lose a client over bad service than resolve.

Company: Metropolitan Life
Country: South Africa
City: Johannesburg

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