Metropolitan Life
Faxes not being receives and me having to do extra

On the 3 October i faxed through my required documents to cancel a current policy an to update a policy opened the month before that my two kids were not put on when that is what i requested. I called the 22 October to see if done and request a new members certificate stating update and cancelation. Went through to Jo'burg call centre and was told to fa though my documents again. I don't see why i should as i went to a photo shop to go do all this and why must i do it again. Was then told the only way to sort it out is to do that. So asked to speak to a supervisor. Eventually was told the Supervisor in Cape Town (Kagiso) would contact me, Guess what, 6 working days have passed and still no phone call. Why must i do some one else's work for them, who ever received that fax at the number 021-917 3528 should have handed my documents to the right department as clearly stated ref numbers and policy numbers ect. Why must i get such service from a company that i though has a long standing good reputation

Company: Metropolitan Life
Country: South Africa
City: Head Office

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