Absa
R4000 illegally deducted from my account

So much for keeeping ones money in the bank for safe keeping. On the 20th of April 2013 at 10 am in the morning I was in a meeting, I received 4 sms's from Absa, 3 of which where Cash send transactions for R1000 and the other 1 was for the purchase of a R1000 airtime. I immediately called Absa to stop my internet banking and went to the Menlyn Square branch, I was assisted by Asanda Ngqose and told that it would take 9 days to investigate and my money would be refunded, I should keep checking my account balance. I just received a call now from the Absa department informing me that I was a victim of a crime and ABSA regrets my experince, Absa Limited is not liable for the "alleged loss" - If the loss was due to my fault I would have not even bothered Absa. And so my claim was repudiated. I am honestly disgusted with the level of service Absa is offering its claients, R4000 is alot of money which I can not simply accept to have been lost. why them do we keep our money at Absa if Absa does not care if our accounts are illegally accessed?? I am not happy with the outcome of their "so called investigation" and want to take the matter further.

Company: Absa
Country: South Africa
City: Absa

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