First National Bank
FNB's failure to cancel debit orde

I took out a personal loan during last year. The debit orders normally deducts from my account on the 3rd of each month.

I settled my personal loan on 27 March 2013. The account didn't reflect on my internet banking any more which means the settlement letter and money was received by FNB.

On 3 April 2013 I was surprised to see that the debit again went off my account.

When I called the call center today, I was advised that the refund will take 36 business hours, HOWEVER they are experiencing a back log and will take longer.

NOW I HAVE TO WAIT FOR KNOWS HOW LONG BECAUSE OF USELESS STAFF THAT DIDN'T CANCEL THE DEBIT ORDER!!!

I am more than frustrated with FNB, to say the least. Due to your failure to cancel the debit order / sorting out admin, I have to be prejudiced???

I want my money which was wrongfully deducted back in my account TODAY!!!

Call reference with Chandre: PWPDSPHAS21/1365057075.909568

Company: First National Bank
Country: South Africa
City: Personal Loans

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