Standard Bank
Zero Response to Disputes

HelloPeter seems to be an excellent way of reaching the right people - 5 stars to the service. Hopefully this too will reach someone who at least cares enough to respond.

On 30 November 2012 I emailed Card Division to advise of an unauthorised transaction on my account. I was requested to complete a dispute form, which was returned on the 3rd December.

This was followed shortly after by another transaction on my card account and I repeated the dispute process.

To date I have received zero response from Standard Bank on these two disputes, despite at least two "Urgent" follow up emails to Card Division.

After noticing another amount awaiting authorisation I took drastic action and transferred the entire available balance on my card to my current account, reasoning that if there were insufficient funds the payment would not go through.

Via Standard Bank's website I also lodged a complaint on January 10 to see whether I could get some action and am awaiting a response on that one too...

I am now being chased for payment on my account...!!! I am tempted to with-hold payment until I get some kind of response.. More than a month with no response is unacceptable - speak to me!

Company: Standard Bank
Country: South Africa
City: Card Division

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