Outsurance
4 month old hail damage claim still not resolved

In late Oct 2012, OUTsurance was quick to respond however, in several follow-ups, the service delivered by OUTsurance is not the same high standard of that experienced over the last several years since 2005

In short, the following has occurred:
o Little or no response to email/s
o No response to online query/s
o Customer having to follow-up queries with call-centre agents
o Call-centre agents who provide unsatisfactory, uninformed responses
o Call-centre agents who do not proceed with the customer's request to initiate the repair job with the nominated service provider and don't confirm with the customer via SMS that the service provider will be in touch shortly.
o Call-centre agents who are reluctant to assist and order the customer to contact the assessor themselves

On the 11 February, I requested a second vehicle assessment but once again, it is the customer that is having to bend over backwards...

In order to resolve the situation and clarify all uncertainties, I would like an assessor to meet me at Wynberg Panelbeaters and check the vehicle and the damage report with myself and the panel beater.

Company: Outsurance
Country: South Africa
City: Pretoria

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