SA Warranties
Unsatisfcactory Customer Service

I took my car to a workshop on 02/03/2013 to check if anything on my suspension needed to be fixed as the car felt a bit funny when I went over a speed bump. At the workshop, they advised that SA Warranties was closed on a Saturday so I paid for the repair out of my own pocket. On 04/03/2013 I was transferred to SA Warranties from Siyakhula Direct (who inquired on me renewing my policy). My call was routed to Trevor v Niekerk who politley advised that as my policy had expired they would not be able to do anything, even though the repair was done before my policy expired. He advised me to email him the invoice and he would follow up with management. Sent the mail to Trevor at 09:00 and no feedback received by 14:45. Called again Les said that he could see an assistant Supervisor - (Basie Viviers) looked the policy after I spoke to Trevor and yet I still had no response. In Basie's condescending tone he insisted that I should have informed them beforehand that I was going to have my car repaired. I sent them the requested docs by 7:40 the next morning and had no feedback the entire day of the 5th. If this is how you treat clients when wanting to make a claim, I will def not renew!

Company: SA Warranties
Country: South Africa
City: Head Office

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