Standard Bank
Change of Plan not activated nor charges reversed

I called the Prestige Banking line of Standard Bank on the 27th of January 2013 requesting a change to a Plus Plan from my Rebate option for a Fixed Service fee of R169.00 and spoke to Nicole Damons, she indicated that they will affect this change immediately and also made a change on the overdraft facility to be lowered to R200, 00 however today being the 1 of March still no response from standard bank. If you call the prestige Line you could wait for someone to respond up to and more than 19 minutes for a response from a call centre. I sent another email on Monday 25th of February 2013 requesting an update on the call and got a response to furnish information which I did but still no response. I and at a cross road being with Standard Bank from 1986 (27 yrs) and this is the level of service they provide? I am thinking of going to the Consumer Complaints Commission and lodge a complaint with them regarding Standard bank.

Company: Standard Bank
Country: South Africa
City: All Branches

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