Standard Bank
Should I switch banks?

I have been a customer of Standard Bank for nearly 20 years. I was a staff member up to December 2009. I switched my account to a customer account at Festival Mall branch. I was promised the switch would be to a set rate of R169 per month.

To my horror I called the Prestige Banking line today and spoke to a very helpful gentleman who asked me about the pricing plan on my account, as he could see I pay very high charges due to my account being on a pay as you transact option.

I requested him to switch me to the fixed monthly rate of R169. He attempted to do this and encountered an error immediately on the system. He then logged a query regarding this and promised me a call back as soon as the problem has been resolved.

Now, my questions are as follows: -
1. Why was this never picked up when I opted for the fixed monthly fee option. Surely when the account was moved and this option selected, it would have generated an error then as well - I work in IT so please don't attempt to feed me technical jargon?
2. Will I be refunded for all the fees that I have been overcharged on?

I look forward to your response.

Company: Standard Bank
Country: South Africa
City: Prestige Banking

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