Absa
BAD SERVICE: ZERO CLIENT CONSIDERATION

On Monday 24 February i walked into the belgravia branch of Absa bank to do a simple transfer. Upon going to the enquiry clerk, i was told this would need to be done by the tellers. This seems odd to me as i did not intend to do any transaction involving physical cash or cheques. So after standing in a queue I get told by the teller and her team leader that in order to do the transfer I would require my atm card. I did not have my card on me, only my id book as i had no plans to draw cash. i was then told enquiries could perhaps authorize it, so i went back there and was again told they can't authorize without my card. At this point the receptionist was kind enoughto go and ask the branch manager but she was back in less than a minute with the same answer, at no point were any alternatives offered tome and i was forced to head back home to retrieve my card. The only suggestion made, was that I get a new card at enquiries at a cost of R65 and then they could do my transfer for me. So if my id was enough to get me a new card, why was I put to the inconvenience of having to go all the way home again for my bank card just to do a transfer. This is terrible service.

Company: Absa
Country: South Africa
City: Belgravia 7th ave

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