Standard Bank
Incorrectly charged fee and no response to message

My ATM card was retained by the machine when it shut down due to technical problems on Sunday afternoon. On Monday I obtained a replacement card and confirmed that I would not be charged for it being that the machine had kept my card through no fault of my own. I was however charged.
2013-02-04 FEE-REPLACEMENT ATM CARD ## R 76.00-
I sent a secure message to the branch via the Internet Banking site requesting that this should be reversed but have not had any response to date. I am also no longer able to contact the branch myself - their phone number has a recorded message saying that the number is no longer in use, and providing a centralised call centre number instead.

Company: Standard Bank
Country: South Africa
City: Sandton City

  <     >