Capitec Bank
Lack of responce from anybody

I went to the Overport Branch on Tues evening the 12/11/13 to draw money. As I put my pin in and started transacting, the machine went back to the start screen asking me to insert my card. My card was already in the machine and was stuck. I immediately cancelled my card as required in a situation like this. Now my gripe with the bank is why should I be changed for a new card when clearly it was an issue with that atm? Now when taking this up with the "branch" manager, his response was oh you must of taken too long. I mean, not an apology for his atm been faulty. Been an inconvenience for me to have to especially come into his branch to sort this out! To make matters worse, after been told that I would be charged the R35 for replacing my card. I went to get another one and while doing this, they went offline. Now I had to once again leave without a card and come back when they were online again. Now when coming back and starting over once again. The systems once again, crashed half way thru the replacement process. I was once again charged another R35 and told this would be refunded to me. I still await some kind of response to this email sent

Company: Capitec Bank
Country: South Africa
City: Overport

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