Standard Bank
Business On Line (BOL) Thanks for Caring about Me

My company makes use of two banking products. BOL and Nedbank's, NetBank Business Banking. Two weeks ago I upgraded my PC to Windows 7. Since then, my Netbank token has failed three times due to Microsoft updates.
The first failure occurred two days after upgrade. Four hours it took to fix - the call centre does not answer at all, and, BusAssist sends an email stating 24/48 hours response time. Wow!
The second failure occurred during payroll release and instead of releasing my payroll at 7.15am, I could only access the system at 3pm. Cut off is at 4pm - Stressful times indeed.
The third failure occurred yesterday - hence my report.

On the other hand, BOL, despite MS upgrades, didn't miss a beat. NOTHING went wrong. Not a beep, not a hiccup - NOTHING. Thanks BOL. Thanks, thanks, thanks.
I can only assume your management team really care what goes on, and, are pro-active with exclamation points! Your MS upgrade problem is solved long before it hits your customer - Me.
I have now removed all supplier payment profiles from Netbank, and captured them to BOL.

Company: Standard Bank
Country: South Africa
City: Central

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