First National Bank
No online banking - VERY BAD FOR MY BUSINESS

I moved my business and personal account to FNB 2 weeks ago. No access to Business or personal online banking. I phoned the C.Centre yesterday, agent says they having problems with Business internet banking but the personal banking should work. I try to log in and get an error. I use Windows 7 and agent says I need Windows 8 version as they have upgraded their server. I ended the call and told my husband we need to upgrade our PC software. He also has an FNB account and logs into his business account using the same laptop - No problems. So now I wonder, does your staff just blurt out things to clients to get them off the line? Whatever happened to saying "Ma'am, you know what, I am not sure why it is not working, but let me escalate it or let me find out for you". Your consultants would have let me spend extra money to do software upgrades as they are too ignorant and un-educated on their products to do their jobs properly. The front line staff is crucial to any business. They can either make or break your brand and reputation. I have business dealings abroad, payments that must be made to my suppliers. I did not have that problem with "beep" bank. So disappointed I moved

Company: First National Bank
Country: South Africa
City: Call Centre

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